Payment Methods
Payments are processed by “ecwid payments”, powered by “wepay” secure site.
“wepay” account NOT REQUIRED.
We accept the following credit cards: - American Express, Visa, MasterCard, Discover Card.
It will show on the bill as Spa Filters and More.
We collect sales tax ONLY in California, USA.
There is no surcharge for using your credit card to make purchases.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).
We ship ONLY to Credit Card Billing address.
Incorrect information will cause a delay in processing your order.
Your credit card will be billed upon processing of your order.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Multiple Product Orders
Order with multiple items may be shipped separately. This is to ensure that your order arrives as soon as possible. No extra shipping or handling charges will be applied.
Order Acceptance Policy
Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Spa Filters and More reserves the right at any time after receipt of your order to accept or decline your order for any reason.
You may place an order with us by calling, but as with online, you agree to our terms and conditions by placing the order.
Final responsibility for the correctness of order is the buyers.
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless Of whether Spa Filters and More signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Shipping Policy:
We ship ONLY to the buyer at Credit Card Billing address.
This is verified by matching Buyer, Billing, Shipping and Card company information prior to shipping.
We do not sale to Alaska, Hawaii, and international.
Shipping Time - Most orders received will take up too 24 hours to be processes, packaged and shipped, provided the product ordered is in stock. $6.99 Flat rate shipping to California customers only at this time. Normal shipping times is about 2-5 business days, but normally takes 1-3 for items to be delivered. We will use choose the best carrier option that will deliver your packages. Customers outside the California have UPS ground as the shipping option.
Orders are not shipped on Saturday, Sunday or Holidays.
$9.99 Flat rate shipping California customers only at this time. Normal shipping times is about 2-5 business days, but normally takes 1-3 for items to be delivered.
UPS Ground – 2-5 Business Days
Any FREE SHIPPING offer applies only to the U.S.P.S. Priority Mail, or best shipping method chosen by Spa Filters and More at the time of sale.
Any request for other methods of shipping will result in extra charges to the customer.
FREE SHIPPING applies only to orders within the Contiguous US.
Local Delivery (beta) & Neighborhood Delivery (beta)
“Local Delivery and Neighborhood Delivery” options are both in beta. Which means we are testing the options for our customers. Orders will be delivered within 1-3 max business days provided the product ordered is in stock. Deliveries will not be made on Saturday, Sunday or Holidays. Packages will be dropped off at front of door. If driver cannot find address, driver will call. Spa Filters and More reserves the right to terminate “Local Delivery and Neighborhood Delivery” options at any time without notice. Spa Filters and More will deliver local packages themselves at anytime during the day or evening, but not after 8:00pm. Or private contractor will be hired to deliver local packages. Local delivery personal will only deliver package, and will not give tech support if asked. If you require spa service or repair, we ask to contact a technician from Donald Baker Spa Repair and Service, or any other spa service and repair provider.
We are not responsible for service transit time.
Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods, holiday season.
( If Item is returned, our shipping costs are subtracted )
Out-of-Stock Products
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order.
We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Item Request
Items request and any assistance is offered as a courtesy to our customers. The purchaser takes full responsibility for determining the items they will purchase, items compatibility issues, and for any and all installation fees including those resulting from incompatibility issues. Spa Filters and More will make reasonable effort to assist the purchaser to make the compatibility decision, but the full and final responsibility belongs to the purchaser. NO NOT send us a sample. You may send us picture(s) if you want.
SPECIAL ORDER REQUIRES 3-10 BUSINESS DAYS LEAD TIME BEFORE SHIPPING. SPECIAL ORDERS ARE NON-RETURNABLE AND CANNOT BE CANCELLED ONCE THE ORDER IS PLACED.
Privacy
We do not save any credit card information on our computers or online.
We keep your personal information private and secure.
We do not sell or give any information on you to anyone expect a product shipper.
When you make a purchase from our site, you provide your name, email address, credit card information address, phone number, and a password .We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Secure servers protect your information using advanced encryption techniques and firewall technology.
Computers are protected by 16 digit password and 64 digit access keys that cannot be copied and used. Codes change with each key use.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices.
Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
Warranty & Returns
Statement Of Warranty
Spa Filters and More will honor the original manufacturer's warranty on the products it sells. We assume no liability for any injury, loss or damage resulting from the improper use of or malfunction of an item we sell.
Our liability is limited specifically to the replacement of defective parts as provided by the manufacturer's warranty.
We will examine merchandise you send to our facility for warranty as per the requirements of the manufacturer.
We will look at such things as date of original sale, product date codes, chemical or physical damage, and evidence of unreasonable use.
Items with physical damage are not considered warrantable.
If you receive damaged goods, please notify us immediately. Do not use or install physically damaged parts, as they will not be returnable.
The final determination as to if the product is warrantable will be made by the manufacturer.
All warrantable items will be credited to your account or replaced.
In some cases, the replacement item will be a repaired and reconditioned unit.
Items determined not to be warrantable will be returned to you.
Return Policy
Items that are returned to Spa Filters and More fall into three general categories: a product that has failed in the field, the product that was ordered incorrectly by the customer, and product that was sold or shipped incorrectly by us.
Although we all strive to perform at the highest level possible, we know that mistakes will sometimes be made.
All we ask of you is to EMAIL ( storesupport@dbspaservice.com ) us for an RMA number when there is a need to ship the product back to us.
The RMA we issue helps us prepare for the arrival of the product so when it gets here we can deal with it quickly and efficiently.
We do require that you send the product to us within 30 days after we issue the RMA.
Product sent to us on an RMA number past 30 days will not be accepted.
Returned merchandise must be in resalable condition and a copy of the original invoice should be included.
PLEASE SEE NOTE BELOW ON PACKAGING YOUR RETURNS.
In an event that Spa Filters and More makes a shipping error, we will gladly remedy the mistake at our expense.
The product that you no longer need or product that you ordered incorrectly will be subject to restocking charge.
Under no circumstances will special order products be accepted for return unless there is a manufacturer defect.
If this proves to be a problem for you, please feel free to contact us.
Packaging Your RMA Goods For Return - There are several things you can do to ensure the safe passage of your returned goods and minimize the chances of damage.
Exchanges /Returns
All returns must be authorized with an RMA.
Email storesupport@dbspaservice.com for information on obtaining an RMA and where to return.
DO NOT just send it back.
It will be refused and returned to you.
RMA numbers are only valid for 30 days and will not be honored after 30 days.
All restocking and cancellation fees will be applied before any applicable credit is considered.
All returns require order number of original invoice, documentation regarding the reason for the return and an RMA number on the outside of the package.
Credits may take up to 1-15 business days to process, due to the evaluation process.
Items must not be damaged and in working order (In NEW condition)
In the case of electronic items, many are non-returnable by the customer.
We will gladly accept the Exchange of products that are defective due to defects in manufacturing and/or Workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for exchange 30 days from the date of purchase.
Exchanges/ Returns must be done within 30 days of receipt. ALL exchanges are considered and charged as RETURNS. All Exchanges and Returns are charged fees. Fees are to cover Credit Card sale and refund processing fees. Internal costs of receiving, inspection, testing, processing, sorting, repackaging if needed, restocking and labeling.
If a NON-electrical Return is accepted, a 15% restocking fee will apply.
If an Electrical Return is accepted, a 25% restocking fee will apply.
Returns after 30 days, a 45% restocking fee will apply.
Under no circumstances will any Special Order, Special Sale or Custom Sale product be accepted for a return or exchange.
On Package Deal Sale orders. You received a reduced price for buying a specified quantity of an item.
If part of that order is returned or exchanged you will lose the quantity discount and ONLY the remainder will be credited.
All product Warranties and warranty work are covered by the manufacturer.
Returnable/ Exchangeable Items.
Jets and Pillows if re-saleable. IN or OUT of clear packaging. Cartridge Filters must be fully wrapped in original clear plastic. ANY electrical items must be in original packaging. Uninstalled and not damaged.
Non-EXCHANGEABLE/ STORE CREDIT OR RETURNABLE items:
ANY parts identified in product ID with NRI (NON-Returnable Item. All sales are final. When you receive your package(s) please inspect the contents and notify us immediately of any damage during shipment.
You may contact us at storesupport@dbspaservice.com- please include the invoice number and any pictures (if possible) of the damaged merchandise.
We DO NOT refund any shipping charges/ refund method. We refund the BUYER listed in the order.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Prices and specifications subject to change without notice.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Your credit card charged for any reason.
If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price or send a check to you.
We do not knowingly offer exclusive parts of any spa manufacturer.
Our goal is only the offer universal spa replacement parts that work the same or better than the branded version. Most will be from the same part manufacture and the same part but generic. If we are informed or discover that a part is exclusive at any time. We will remove it from out site and cancel any open orders.
Spa Filters and More assumes no liability for any injury, loss, or damage resulting from the improper use of or malfunction of an item we sell. Our liability is limited specifically to the replacement of defective parts as provided by the manufacturer's warranty.
Defective merchandise sent to our facility will be examined by us for warranty as per the requirements of the manufacturer. We will look at such things as date of original sale, product date code, chemical or physical damage, and evidence of unreasonable use. Items with physical damage are considered warrant-able.
